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  • What forms of payment do you accept?
    We accept most major credit cards including the following: - Visa - Visa Debit - Mastercard - Maestro - American Express We also accept Paypal Payment will be processed in full when your order is despatched.
  • Do you accept PayPal?
    Yes we do. PayPal is a fast, safe and efficient way to buy online. To pay using your PayPal account, select PayPal from the list of payment options in the checkout. You will be taken to the PayPal site to complete your purchase.
  • Is my payment information safe?
    Secure and protected with Visa or Paypal. Whether you're paying by card, mobile device or digital wallet, when you pay with Visa, you can pay with confidence. You have the peace of mind that your payment is secure and you have protection if something goes wrong. We assure you that your payment information is always safe when you order from MULU. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for all financial transactions. MULU Customer care will never ask you to confirm your password or you payment details.
  • I want to change or cancel my order
    We are unable to make changes or cancel orders once they have been placed. Our team works quickly to fulfill orders so we can get your jewelry to you as soon as possible. If you have entered an incorrect shipping address or have questions about the status of your order, please contact us immediately via email to We will do our best to accommodate your request, but we cannot make any guarantees.
  • Security & amp; Validation
    All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
  • What shipping methods to you offer, and how much do they cost?"
    United Kingdom We offer Free First-Class Delivery (3–5 business days) on all UK orders (no minimum order). For faster delivery, you can select Next Day Delivery - Tracked (1–3 business days) for £5.00. International and Worldwide Shipping We offer Free Standard Delivery on all orders over £50.00 . International (3 -7 business days) Worldwide (3 - 21 business days) - Dependant on destination For orders under £50.00 Shipping cost is £5.99 Please Note Any additional shipping and custom costs associated with the destination will be the customers responsibility.
  • How long will my order take to arrive?
    All shipping estimates (domestic and international) are approximate and listed in business days. At MULU we work quickly to fulfill orders so we can get your jewellrey to you as soon as possible. Orders may take longer than expected to arrive based on inclement weather, holidays, and/or carrier delays, and this is out of our control. Please note business days do not include weekends or holidays. For any help, please email us at
  • What is you returns policy?
    Currently we only stock earrings so due to hygiene reasons we are unable to offer any refunds or exchanges.
  • There is an issue with my order
    If you received a damaged or defective item, wrong item, or are missing an item from your order, contact us via email Our team will take care of you.
  • Is your jewellrey sustainable?
    Our objective is to conduct business at the highest level of ethical standards. In addition to abiding International and local requirements, all our vendors, factories and subcontractors are expected to cooperate fully in accordance with our ever-expanding Code Of Conduct. 100% of our manufacturing facilities are yearly audited by third-parties.
  • Is you packaging sustainable?
    At MULU we passionate about our planet, therefore alll of our packaging is Eco friendly and Recyclable.
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