help

Browsing Plants and Products
Plant Photos
Icons
Plant availability
Library
How to order
How to pay
Postage and packaging
Dispatch Timescales
Product descriptions
Prices
Returns policy
Privacy - our mailing list
Customer Services and Complaints

Browsing Plants and Products

You can look at our plants in a variety of ways.

1. Individually. If you know the plant you want to look at simply type its name (or part of name) in the "plant search" box and click "go". This will take you straight to the plant.
2. By category. Click on your category of choice on the left of every page.
3. By appearance. If you are searching for a particular "effect" or "look" e.g a lush jungle, then click on the "jungle effect" button on the top left of every page. This will automatically take you to a list of plants that exhibit lush tropical foliage and flowers, which are also tolerant of wetter conditions. Alternatively click the "arid effect" button to go straight to plants tolerant of drier conditions and of a Mediterranean or desert appearance.
4. If you are looking for plants for a particular spot in your garden, click "advanced search". This will take you to a page where you can filter and narrow your search by hardiness, light requirements, visual effect and water requirements.

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Plant Photos

We can send digital pics of specimen plants by email prior to ordering if you prefer to choose individual plants.

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Icons

Each plant has a number of icons relating to hardiness, water requirements, visual "effect" etc. Hover your mouse over these icons to find out what they mean.

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Plant availability

We do not have all plants in stock all of the time. If a plant you are interested in is not available or sold out you can ask to be notified when it next becomes available by clicking the "notify" button on that plant's page. As soon as we know when the plant will be available again you will be sent a notification email.

A printable availability list can be downloaded at any time by clicking the "current availability" button.

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Library

Browse a collection of articles, information and photos about Mulu and/or exotic plants. We welcome contributions from customers and exotic plant enthusiasts. Please send us your ideas, photos and/or article for possible publishing.

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How to order

When you see a product you like simply click on the 'Add to basket' button to add this to your shopping basket.

At any time you can click on 'view basket'. This option will allow you to view and change your selections.

You can click on the 'view basket' button at the top of each page at any time.
You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping, click on the 'checkout' button and you will then be asked for your delivery details and payment method.

There is lots of flexibility. When you get to the checkout you can:

• Change your mind
• Add more things to the shopping basket
• Change any of the items

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How to pay

You can order using our secure checkout, allowing you to order and pay directly over the internet in a few easy steps. We use 128 bit SSL encryption for security during this ordering process.

There is also a facility to pay by cheque or postal order if you don't want to pay online, or the facility to collect the plants yourself from our nursery.

You will receive a confirmation of your order via email and a receipt will be sent with the products you buy.

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Postage and packaging

Our charges for postage and packaging are based on a minimum fixed cost per order or a percentage.

Order weight	Up to 30Kg and less than 2m height	Over 30Kg and/or 2m height (indicated by **)
UK mainland - plants	10% of order value (minimum charge of £18.00)	Trailer Van delivery from £20.00 Pallet from £45.00, height restriction 2.2m approx. Dutch Trolley from £60.00 Crane lorry/HIAB (super-large specimens) from £200.00
UK mainland - small items	£4.95	N/A
UK offshore islands and Ireland, European Union and Rest of World	We will contact you to confirm delivery costs.

We will always seek the most efficient and safest way to transport your plants at minimum cost.

Online orders will be charged the standard 10% amount outlined above. We will contact you after receiving your order regarding any additional costs. You can cancel your order or arrange collection of your order if delivery costs are prohibitively high in these circumstances.

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Dispatch timescales

We aim to dispatch orders within 10 working days of receipt.

Mulu assumes no liability for delay or failure to deliver caused by strikes, fire, frost, flood, drought, disease, embargoes, or any other circumstance beyond our control. Mulu's liability will be restricted to the purchase price of the plants.

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Product Descriptions

Mulu will take care to have all plant varieties true to name. However, we give no warranty, expressed or implied, as to the variety, quality or productivity of plant stock we sell.

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Prices

Prices are subject to change without notice.

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Returns Policy

If a customer wishes to return all or part of an order for any reason except damage goods must be securely wrapped/boxed etc and the customer must bear the cost of return. Returns address can be found in the shipping documentation received with your order

Any damage to any plants or products must be notified to us within 24 hours of receipt to plants@mulu.co.uk. If plants are accepted in good condition we cannot be responsible for handling, planting, maintenance or damage by the elements. Liability is limited to the purchase price of the plant material.

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Privacy - our mailing list

Our policy is to respect the privacy of our customers. We do not make our mailing list available to any other company. Please read our Privacy Statement.

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Customer services and complaints

You may write to us at Mulu, Briar Hill Farm, Station Lane, Burton Leonard, Harrogate, HG3 3RU. You can send an email to us at plants@mulu.co.uk

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